PRIVACY POLICY

Introduction

The Source ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

Information We Collect

Personal Information

When you interact with us, we may collect:

Contact Information: Name, email address, phone number, mailing address
Project Information: Design preferences, project requirements, budget information
Communication Records: Messages, consultation notes, project correspondence
Payment Information: Billing details, transaction records (processed securely through third-party payment processors)

Automatically Collected Information

Website Usage: IP address, browser type, device information, pages visited
Cookies and Tracking: Website preferences, analytics data, marketing effectiveness
Location Data: General geographic location for shipping and service delivery

How We Use Your Information

We use your information to:

Provide Services: Process orders, manage projects, deliver custom furniture
Communication: Respond to inquiries, send project updates, provide customer support
Business Operations: Invoice processing, shipping coordination, quality assurance
Marketing: Send newsletters, promotional offers, and project showcases (with your consent)
Website Improvement: Analyze usage patterns, optimize user experience
Legal Compliance: Meet regulatory requirements, protect our rights

Information Sharing and Disclosure

We may share your information with:

Service Providers

Manufacturing Partners: Craftsmen and suppliers in Bali and Java for project execution
Shipping Companies: Logistics providers for furniture delivery
Payment Processors: Secure payment handling (we do not store credit card information)
Professional Services: Accountants, lawyers, and business consultants under confidentiality agreements

Business Transfers

In case of merger, acquisition, or sale of assets, your information may be transferred to the new entity.

Legal Requirements

We may disclose information when required by law, court order, or to protect our rights and safety.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Security

We implement appropriate security measures to protect your information:

Encryption: SSL/TLS encryption for data transmission
Access Controls: Limited access to authorized personnel only
Regular Updates: Security systems and protocols are regularly updated
Third-Party Security: Vetted service providers with appropriate security standards

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

International Data Transfers

As we operate globally, your information may be transferred to and processed in countries other than your residence, including Indonesia and other locations where our service providers operate. We ensure appropriate safeguards are in place for international transfers.

Data Retention

We retain your information for as long as necessary to:

Fulfill the purposes outlined in this policy
Comply with legal obligations
Resolve disputes and enforce agreements
Maintain business records

Project-related information is typically retained for 7 years after project completion for warranty and reference purposes.

Your Rights and Choices

Depending on your location, you may have rights regarding your personal information:

Access and Correction

Request access to your personal information
Update or correct inaccurate information
Request information about how we use your data

Data Portability

Request a copy of your data in a structured format
Transfer your data to another service provider

Deletion

Request deletion of your personal information (subject to legal and business requirements)
Right to be forgotten (where applicable)

Marketing Communications

Opt-out of marketing emails via unsubscribe links
Contact us to update communication preferences
WhatsApp communication preferences can be managed through the platform

Cookie Management

Configure browser settings to reject cookies
Use website cookie preference tools where available

To exercise these rights, contact us at info@balithesource.com

Cookies and Tracking Technologies

We use cookies and similar technologies to:

Essential Cookies: Enable basic website functionality
Analytics Cookies: Understand website usage and improve performance
Marketing Cookies: Deliver relevant advertisements and measure campaign effectiveness
Preference Cookies: Remember your settings and preferences

You can manage cookie preferences through your browser settings or our cookie preference center.

Third-Party Links and Services

Our website may contain links to third-party websites or integrate with external services:

Social Media: Instagram, Facebook, WhatsApp
Analytics: Google Analytics, other measurement tools
Payment Processing: Secure payment gateways

These third parties have their own privacy policies, and we are not responsible for their practices.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware of such collection, we will delete the information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by:

Posting the updated policy on our website
Sending email notification to registered users
Displaying a prominent notice on our website

Regional Compliance

European Union (GDPR)

For EU residents, we comply with the General Data Protection Regulation, including:

Lawful basis for processing personal data
Data protection rights as outlined above
Data Protection Officer contact: info@balithesource.com

California (CCPA)

For California residents, additional rights may apply under the California Consumer Privacy Act. Contact us for specific CCPA requests.

Indonesia

We comply with Indonesian data protection laws and regulations governing personal data processing.

Contact Information

For privacy-related questions, concerns, or requests:

Email: info@balithesource.com

WhatsApp: +62 812-2534-9141

Address: Uluwatu, Bali, Indonesia

Response Time: We aim to respond to privacy inquiries within 30 days.

Consent

By using our website and services, you consent to the collection and use of your information as described in this Privacy Policy.